Dogxi

Information We Collect

We collect information you provide directly to us, such as when you:

Create an account or profile
Make a purchase or transaction
Subscribe to our newsletter
Contact us for support
Use our services and interact with merchants

Personal Information may include:

Name, email address, phone number
Billing and payment information
Pet information (names, breeds, medical history, preferences)
Appointment and service history

Device Information

We automatically collect certain information about your device, including IP addresses, browser type, operating system, and device identifiers. This information is used for security purposes, fraud prevention, and to improve app performance and user experience.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to maintain your session, keep you logged in, remember your preferences, and analyze how you use our platform. You can control cookie settings through your browser, though some features may not function properly if cookies are disabled.

How We Use Your Data

Service Delivery

We use your information to provide, maintain, and improve our services, process transactions, and communicate with you about your account.

Personalization

We personalize your experience by showing relevant merchants, services, and content based on your preferences and location.

Merchant Responsibilities

Dogxi provides tools for merchants to manage their business. If you are a customer of a merchant using Dogxi, that merchant is the controller of your data. Dogxi processes that data on behalf of the merchant according to their instructions.

For questions about how a specific merchant handles your data, please contact that merchant directly.

Data Sharing Policy

We Do Not Sell Your Data

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your privacy is paramount. We do not sell, trade, or otherwise transfer your personal information to third parties for commercial purposes.

We may share information only in specific circumstances: with merchant partners for service delivery, with service providers under strict agreements, or when required by law.

SMS Communication

If you opt-in to receive SMS messages from Dogxi or our merchants, you can expect to receive messages regarding appointment reminders, service updates, and promotions.

How to Unsubscribe

You can cancel the SMS service at any time. Just text 'STOP' to the short code or long code. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed.

Standard message and data rates may apply. Message frequency varies based on your preferences and merchant activity.

Security Measures

Encryption

SSL/TLS encryption for all data transmission

Secure Storage

Industry-standard database security

Access Control

Strict employee access policies

Your Privacy Rights

You have the right to:

Access your personal data - Request a copy of the information we hold about you
Correct inaccurate information - Update or fix any incorrect data
Delete your account - Request deletion of your personal information

Opt-out of marketing - Unsubscribe from promotional emails and SMS
Data portability - Receive your data in a portable format
Withdraw consent - Revoke previously given permissions

To exercise any of these rights, please contact us using the information provided in the Contact Us section below.

Questions About Your Privacy?

If you have any questions about this Privacy Policy or our data practices, we're here to help.

Contact Support Privacy Team

Privacy Policy

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